Last Updated: December 18, 2025

Thank you for visiting Bitark! We respect and are committed to protecting your privacy. This Privacy Policy explains how Bitark collects, uses, maintains, and discloses information when you visit our official website bitark.io and use our products and services.

By browsing or using our website, you agree to the terms outlined in this Privacy Policy and our Terms of Use.

1. Introduction

HONG KONG BITARK INTERNATIONAL LIMITED (“we,” “us,” or “our”) understands the importance of personal information and is committed to safeguarding your personal data in accordance with applicable laws. This policy is designed to transparently outline our practices regarding the processing of your personal information during your interaction with bitark.io.

2. Scope of Information Collection

The information we collect is used to provide and improve our services and falls into the following categories:

  • 2.1 Information You Voluntarily Provide
    When you create an account, make a purchase, contact customer support, or participate in marketing activities, we may collect the following personal information:
    • Identity Information: Such as your name.
    • Contact Information: Such as email address, phone number, and mailing address.
    • Account Information: Such as username, password, and preferences.
    • Transactional Information: Such as order details, payment information (please note that we use secure third-party payment processors and do not store full payment card details), and shipping address.
    • Communication Content: Such as inquiries, feedback, or support requests you send us via email, online forms, or our customer service system.
  • 2.2 Automatically Collected Information
    When you visit our website, certain technical information is automatically logged to ensure the website functions properly and to optimize your experience. This information may include:
    • Usage Data: Your device’s Internet Protocol address (IP address), browser type and version, date and time of access, pages visited on our site, time spent on pages, clickstream data, and the referring website.
    • Device Information: Device operating system and device identifiers.
    • Location Data: General geographic location inferred from your IP address.
    • Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, analyze website traffic, and enhance functionality. Cookies can be “persistent” or “session” based. You can manage your cookie preferences through your browser settings.
  • 2.3 Information We Receive from Third Parties
    Where permitted by law, we may receive limited information about you from partners, social media platforms (when you interact with us through them), or publicly available sources to supplement the information we collect directly.

3. Purposes of Information Use

We adhere strictly to the principles of “lawfulness, fairness, and necessity” and use the information we collect for the following purposes:

  • To process your orders, complete transactions, and provide after-sales service.
  • To create and manage your account and provide the products and services you request.
  • To communicate with you, including sending order confirmations, service notices, technical updates, and responding to your inquiries.
  • To send you marketing communications, promotions, and information about new products, subject to your consent.
  • To improve, test, and optimize our website, products, and services.
  • To monitor and analyze website usage and performance for internal research.
  • To detect, prevent, and address technical issues, security vulnerabilities, and potential fraudulent or illegal activity.
  • To comply with our legal obligations and applicable laws and regulations.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share necessary information with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party companies or individuals as service providers to assist in operating our business (e.g., website hosting, data analysis, payment processing, order fulfillment, customer service, email delivery). They only have access to personal information necessary to perform their functions and are contractually obligated to maintain its confidentiality.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to valid requests by public authorities (e.g., a court or government agency), to enforce our agreements and policies, or to protect the rights, property, or safety of Bitark, our users, or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, acquisition, or dissolution, or in the event of bankruptcy, your personal information may be transferred as part of the transaction. We will ensure the recipient is bound by this Privacy Policy.
  • With Your Consent: We may share information with specific third parties when you have given us explicit consent to do so.

5. International Data Transfers

Our business is global. Therefore, your personal information may be transferred to and processed on servers located outside your jurisdiction, where data protection laws may differ. We commit to taking all reasonably necessary steps to ensure such transfers comply with applicable laws and that your data remains secure, for example, through mechanisms like Standard Contractual Clauses.

6. Data Security

We take the security of your data seriously and implement reasonable technical and organizational measures (such as SSL encryption, access controls, and regular security assessments) to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations) or to resolve disputes and enforce our agreements. Once the retention period expires, we will securely delete or anonymize your information.

8. Your Rights (Applicable to Users Globally)

Depending on your location and applicable laws (such as the GDPR, CCPA, PIPEDA, etc.), you may have some or all of the following rights regarding your personal information:

  • Right of Access and Information: To request access to and know the categories of personal information we process about you and how we use it.
  • Right to Rectification: To request correction of inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): To request deletion of your personal information under certain conditions.
  • Right to Restrict Processing: To request restriction of processing of some of your personal information.
  • Right to Data Portability: To request receipt of your personal information, which you provided to us, in a structured, commonly used, and machine-readable format.
  • Right to Object: To object to our processing of your personal information based on our legitimate interests, including for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights
If you wish to exercise any of these rights or have questions about our handling of your personal information, please contact us using the details below:

  • Email: info@bitark.io
  • Phone: +852-5142-7039
  • Mailing Address: HONG KONG BITARK INTERNATIONAL LIMITED, FLAT 2304, 23/F HO KING, COMMCENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG

To protect your information, we may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze trends, and administer the site. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these independent sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any information.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or a higher age as stipulated by the relevant jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this website with a revised “Last Updated” date. For material changes, we may notify you via a website notice or email (if you have provided one). We encourage you to review this policy periodically to stay informed.

13. Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the details provided in Section 8.

Company Information

  • Company Name: HONG KONG BITARK INTERNATIONAL LIMITED
  • Company Number: 79011290
  • Registered Address: FLAT 2304, 23/F HO KING, COMMCENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG